Frequently Asked Questions


Discount codes can't be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.

Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the promo code box just before checkout.

Expiration Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

Click here for discount code help! 

Oops we are sorry to hear this! Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code. If you need more help please visit this page. 


Your order will be canceled and refunded when it is received back to us. You can then place your order again with the correct address information. 

If your tracking number states that you have received your order with a successful delivery confirmation, Ranch Dress'n will not ship an additional replacement package. You may contact USPS with your tracking number should there be any discrepancies.  

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “confirm & pay” but after this point you will be unable to make amendments to your order. In such case you can however, return the item to us in accordance with our returns process. 

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will refund that portion of the order and send the rest. If your entire order is sold out, we will cancel and refund the entire order.

Oh no!! So sorry to hear this! Unfortunately, that is how clothes go sometimes. They do shrink. We cannot issue a refund or a replacement. 

Most of our customers have a great experience when shopping with Ranch Dress’n. However, we know that there may be occasions where things can go wrong and you may wish to make a complaint.

We want to make this as simple and easy for you as possible and address your experience in a timely manner. We’ll always try our best to resolve complaints within 14 days of receipt. There may be occasions when this is exceeded, however we’ll continue to keep you updated on progress.

To make a complaint, please email to our complaints team.


Please include as much detail as you can, and include where possible:

  • Your contact details
  • Your order number
  • The time and date of the incident
  • Names of parties involved
  • Details of the event

Once your complaint is received, one of our dedicated team will be assigned to your case and investigate this for you.

• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted. 

  1. Use your smartphone to take pictures of the defective or damaged area and email the images to, including the tag in the image showing it is still attached.
  2. Indicate "Defective" or "Damaged" in the subject line.
  3. Include the first and last name on your Ranch Dress’n account, order #, and product code/name of the item.

You will receive a response from our customer service support team within 24-72 hours. 

Uh oh! So sorry! Please shoot us an email to stating that you received an item in your shipment that you did not order. We will then send you a return label and ship out the correct item. PLEASE include your order number in the subject line of your email. 


The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Ranch Dress’n. In the event this happens, Ranch Dress’n may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you. 


We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with. 


Please visit the return information page here.

Please allow up to 5 business days for your parcel to be returned to Ranch Dress’n. We will send you a confirmation email  when your return has been received and processed.

If you haven’t heard any communication from us after 10 business days, please refer to the tracking information issued on your return label you created.  If you've returned more than one order in the same parcel, please allow an additional 24 hours for all your returns to be completed. 

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

 Returned merchandise will be processed for STORE CREDIT ONLY. 

 We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases. 

However, simply return your package by following the normal return procedure. 

* Please note: Original shipping fees are non-refundable.  

• We do NOT need to be notified of a return prior to shipping the return.


• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.


• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for ONLINE STORE CREDIT only within 30 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 5 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.

• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item. Instructions on how to redeem it will be sent as well. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email before placing your order.

• If you send back an item that does not qualify for a return we will ship the order back to the customer.

• If we receive a package back from the shipping carrier due to the address provided being undeliverable, we will cancel and refund the order. 


Ranch Dress’n Returns

9492 S HWY 377

Collinsville, TX 76233 

Please include a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit. 

This one is easy! Simply send it back to the following address with a note inside stating that the order was a gift and you wish to receive the store credit to your Ranch Dress'n account. You will need to create an account on our website. You will also need to include the email address on the note that you used to register your account with. 


Oh no!! So sorry to hear this! If the order was placed over 30 days before the Saddle Sack broke, we cannot replace it. 


Please click HERE to see how our Shop Now, Pay Later program works using Sezzle!

Your order ships even before you complete all of your Sezzle payments.


Shipping costs are calculated at checkout.

Orders ship via the shipping method paid for by the customer only after the order has been processed, packed, and shipped out. We do not ship orders same day due to order volume. At checkout the customer agrees to our Terms & Conditions which states that we require 4-5 business days to ship an order. This isn't always necessary, but sometimes required.

When your order has shipped you will receive a notification with tracking information. We are working hard to process, pack, and ship your order via the shipping method you selected. 


Login to our website and then click the turquoise rewards button located on the website. That is where you will find all of the information you need. 

If you cannot select a size, that size is out of stock. 

No problem! First, check your Spam/Junk folder. Next, if you still cannot find it please email with your first and last name, email you use for your account, and an order number relating to your return. We can then search for your credit and resend it to your email address. 


Yes! Please create an account HERE .

If you have shopped with us before using a retail account, you cannot create a wholesale account using that same email address. If you have a retail account but have not ever placed an order we can delete the retail account so you can then create a wholesale account.

You will see a tab labeled "Wholesale." That is where the items available for wholesale will be. Keep in mind we are updating our wholesale inventory at the moment. If you are an approved retailer, you will be emailed with updates.